The Minister for Energy and Green Transition, John Abdulai Jinapor, has announced plans by government to introduce a digital platform that will enable Ghanaians to report power outages via WhatsApp, as part of efforts to improve response time and service delivery in the electricity sector.
The proposed system is expected to replace reliance on traditional call centres, which have often been criticised for delays and inefficiencies in handling complaints.
Speaking during the President’s resetting tour of the Northern Region, the Minister said the initiative forms part of broader reforms aimed at strengthening communication and operational efficiency across the energy sector.
“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” he stated.
Dr. Jinapor explained that the new platform will allow consumers to report faults instantly by simply sending a message with their location, eliminating the need for phone calls.
“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” he said.
The initiative is expected to enhance real-time response to outages, reduce downtime, and improve the overall customer experience in power distribution.
Government also anticipates that the system will deepen digital engagement in the sector, leveraging mobile technology to address longstanding challenges in fault reporting and response coordination.
