The National Communications Authority (NCA) has given MultiChoice Ghana a 30-day ultimatum to justify its current subscription pricing model or risk having its licence to operate suspended.
In a regulatory notice issued on August 7, the NCA said the pricing structure used by MultiChoice Ghana — operators of DStv — was deemed “inimical to the public interest,” prompting the Authority to initiate the process to suspend the company’s authorisation to operate its Pay TV (Direct-to-Home) bouquet service.
Citing Section 13 of the Electronic Communications Act, 2008 (Act 775), the Authority explained that it has the legal mandate to intervene in the interest of consumers where service providers engage in practices that may be considered unfair or exploitative.
MultiChoice Ghana now has 30 days to respond to the notice. Within that period, the company may present its views, propose remedial measures, and formally object to the proposed suspension in writing.
The NCA clarified that the move forms part of a broader regulatory process designed to ensure consumer protection and transparency in Ghana’s pay TV industry.
The NCA has urged calm among customers and assured the public of its commitment to fair regulation and the protection of consumer rights.
MultiChoice Ghana is yet to issue an official response.
