The Ministry of Communication, Digital Technology and Innovation is set to launch a nationwide quality audit of telecom services in the final quarter of 2025, as part of efforts to raise standards and ensure better value for consumers.
This move comes at a time when public dissatisfaction with data pricing and service quality is mounting, and the government is under increasing pressure to ensure telecom companies deliver on their promises.
Minister Samuel Nartey George made the announcement during a press conference in Accra on Tuesday, June 10.
He indicated that all mobile network operators would be required to undergo a rigorous quality of service (QoS) assessment between October and December this year, with penalties for those who fall short of regulatory expectations.
Ahead of the assessment, network providers have been instructed to invest in upgrading and expanding their infrastructure between July and September.
The goal, the Minister said, is to ensure that by the time the evaluation begins, significant improvements would have been made across the board.
While assuring the public of his commitment to meaningful reforms in the sector, Sam George also acknowledged the challenges inherited by the current administration.
He emphasized that his leadership will be defined by active engagement with stakeholders, fairness in policymaking, and accountability in implementation.
He said, “I want to reiterate my commitment to an engagement-led style of leadership that involves all my stakeholders, listens to their challenges, and works to address them in a manner
that benefits the entire ecosystem. We need intense competition in the sector, but it must be healthy and sustainable. I am committed to value-added data bundle offerings, and most importantly, these policy actions will culminate in price reductions.”
“However, the recovery from eight years of mismanagement cannot be completed in four months. To this end, I have mandated that all operators make critical investments in their networks to improve quality over the next quarter (July-September). The Regulator would commence a rigorous quality of service assessment in the final quarter of the year (October – December), and defaulting operators would be penalised.”
