Management of the 37 Military Hospital has commended the National Health Insurance Authority (NHIA) for notable improvements in claims processing and timely reimbursement, describing the development as a major boost to the hospital’s operations.
The commendation was made during a courtesy visit by the hospital’s management team to the NHIA Head Office in Accra.
Speaking during the engagement, the Acting Deputy Chief of Staff Medical and Commander of the 37 Military Hospital, Brigadier General Evelyn Vivian Abraham-Kwabiah, said the visit was to formally acknowledge the Authority’s enhanced efficiency in settling claims.
“We are very happy because we have seen a remarkable improvement in the claims processing and reimbursement. Our finance department currently does not have any outstanding claims payments,” she noted.
Welcoming the delegation, NHIA Chief Executive, Dr. Victor Asare Bampoe, expressed appreciation for the feedback and explained that the progress was the result of deliberate reforms and sustained government backing.
“We are grateful that you have noticed the change. This progress is due to leadership, vision, and the uncapping of the National Health Insurance Fund, which brought in about GH¢3.4 billion more last year,” he said.
According to Dr. Bampoe, the reforms have also restored public confidence in the National Health Insurance Scheme (NHIS), driving a significant increase in enrollment.
“For the first time in our history, by the end of 2025, about 22.3 million people had registered, representing 66 percent of active members,” he stated.
He further indicated that the Authority is aligning its operations with the President’s broader healthcare agenda, which integrates Free Primary Healthcare, the NHIS, and the Ghana Medical Trust Fund to ensure comprehensive health coverage.
The NHIA’s Deputy Chief Executive for Administration and Human Resources, Raphael Segkpeb, described the hospital’s feedback as encouraging, noting the central role of claims payment in the Authority’s mandate.
“Claims payment is at the core of what we do, and it is refreshing to hear that providers are experiencing a positive change. We expect that prompt payments will translate into better service delivery for NHIS cardholders,” he said.
Also speaking, the Deputy Chief Executive for Finance and Investment, Anatu Anne Seidu Bogobiri, reaffirmed the Authority’s commitment to prompt reimbursement of claims.
“There are times we reimburse claims up to three times within a month,” she revealed.
The Acting Director of the Operations Directorate, Musah Mariam Alhassan, urged the hospital to continue supporting ongoing NHIA reforms, stressing that strong collaboration with healthcare providers is essential for sustained success.
Meanwhile, the Deputy Director of the Accra Claims Processing Centre, Oforiwaa Portuphy, said she was pleased that the efforts of her team were producing tangible results.
“We are happy that the hard work toward prompt claims payment is being felt on the ground and acknowledged,” she said.
The visit, moderated by the Director of Corporate Affairs, Mr. Oswald Essuah-Mensah, underscored the strengthening partnership between the NHIA and healthcare providers as part of efforts to enhance service delivery and reinforce Ghana’s health insurance system nationwide.
